If the heating is turned off - where to call about the heat supply: Hot line phones and websites for complaints about the lack of heat

Rules for the beginning of the heating season, standard temperatures

Complaints about the lack of heating, like any complaint about poor heating, can be directed to more than one state structure. But this does not mean that you can start right away with the most stringent one - you must adhere to a certain algorithm. To begin with, clearly establish on whose balance your apartment building is located, in order to understand where to call about heating in the first place and who to call about checking the work of utilities.
When sorting out to whom to complain after all, if there is no proper action from your management company, as well as heating in an apartment, pay attention to the following sequence of your steps:

• Call the Department of Housing Inspection - the emergency dispatch service of your city;
• Write a complaint to the local housing inspectorate;
• Submit a formal complaint to your heat and power organization;
• Demand protection of rights in Rospotrebnadzor;
• Call and write to the local administration;
• Submit an appeal to the territorial Antimonopoly Service;
• Make the situation public in the media, if necessary;
• Apply to the prosecutor's office, court.

Wherever you submit an official application for heating, cold pipes, batteries, you must be given the same official, written response. It is advisable that complaints be received collectively, from several residents of your house at once.

If you have a cold radiator, but at the same time a hot riser, then there is a problem, most likely, not with the neighbors, but only with you, here you will first of all need a local check. Where to go with such a heating issue, as mentioned above, is the management company.

In the current legislation, there are no rules regarding how an application should be drawn up to a management company, HOA, housing and communal services or other similar organization. The requirements for this document are the same as for other official business papers. The statement is written on a white sheet of A4 format in blue ink, strikethrough, corrections, emotional expressions in the text are not allowed. The structure is as follows:

• The name of the organization where you are going to complain about the cold batteries in the apartment;
• Your personal data (last name, first name, patronymic, residential address, telephone number for communication);
• Document's name;
• The problem outlined in essence, the results of measurements in the apartment and the revealed inconsistencies with the standards, the date of measurements and a link to the act that should be attached;
• The stated requirements, proposals with an indication of the timing of their implementation;
• Date and your signature.

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Russia is a huge country with many climatic zones. If it is still hot in the south, frosts cover Siberia and the Far East, snow falls. Hence, the start time of the heating period unambiguously depends on the air temperature of a particular area.

Cats love warmth too

The start of the heating period or the suspension is clearly regulated by the rules on the provision of public services by Government Decree No. 354 on 06/05/2011 (as amended on 09/09/2017). It is said here that the heating period should begin if the average daily temperature of the environment is below 8 ° C for 5 consecutive days.

At the same time, the heat carrier of the central system must be supplied uninterruptedly and around the clock for the entire heating period (Appendix No. 1, paragraph 14 No. 354).Breaks for maintenance and adjustment of thermal systems are allowed:

• no more than 24 hours in total per month;
• no more than 16 hours at a time, while maintaining the air temperature of residential premises 12 C;
• no more than 8 hours at a time while maintaining a temperature of 8 degrees;
• 4 hours keeping the temperature at 8 degrees.

For each hour of exceeding the break, the amount of payment for the use of thermal energy is reduced by 0.15% (Appendix No. 2 of the Rules, section 9).

Resolution No. 354 regulates the standard air temperatures of individual rooms during the heating season (GOST R 51617-2014):

• living rooms, kitchens, toilets: 18 - 20 C;
• bathroom: 25 C;
• corridors, staircases: 16 C.

How, where to go about heating in an apartment if the room temperature does not meet the standards, read below. The overall responsibility and control over the implementation of Resolution No. 354 rests with the heat supply organizations, the management office, and local government bodies (Law No. 190-FZ).

Adopted standards

It would seem that the laws of the Russian Federation provide for the rules for the centralized heating supply of apartment buildings, they stand guard over the rights of consumers. But what to do if these laws are violated, what to do, where to complain about the lack of heating in an apartment or house.

You should call about the quality of heating in Moscow and the Moscow region both in cases of complete cessation of heating, and in situations with regular interruptions. By constantly measuring the temperature in living rooms, one can conclude that there are violations.

However, in order to file a complaint, it is necessary to collect the evidence base, that is, to fix it in a photo or video about the low heating of the apartment.

This is a serious crime that jeopardizes the performance of the entire heating system of a district or community. If it freezes, it will be impossible to resume the supply of heat until the end of winter. This is especially true in areas where low temperatures prevail.

Such situations usually cause a wide resonance, including in the media. Therefore, tenants must publicize such flagrant violations.

Where to call

If you turn off the heating, you need to immediately call the UK, the resource supplying organization and the local administration. They are no less interested in resuming the supply of heat, their leaders will be punished, up to and including removal from office, for such omissions.

Phones can be found in monthly receipts for maintenance and heating payments, at information stands near the house.

If the problem is serious and it is not possible to solve it at the local level, it is necessary to involve public authorities.

Rospotrebnadzor has organized a hotline at 8-800-100-0004. The call is free from anywhere in Russia. Hot lines of other government agencies are distributed by region; you can find them on the official websites.

Is it possible to require recalculation

The basis for the recalculation of heat consumption are deviations from the specified norms. The main reasons for recalculation are:

• the supplier provides substandard services;
• the heat supply has been interrupted;
• the absence of tenants in the apartment for a long time.

To submit an application to the management company with the requirements for receiving a recalculation, you must prepare the following package of documents and certificates:

• receipts for heating payments for the entire recalculation period - in case of lost receipts, you must provide an extract from the relevant organization;
• heat accounting cards;
• information about the area of ​​the premises.

In order to record the receipt of services of inappropriate quality, the management company must conduct an inspection of the premises.

If a refusal is received, the check is carried out independently. The necessary measurements are made in the presence of two neighbors, and the data is entered into the act.

The act must have the following information:

• date and time;
• temperature indicators in the room;
• period of time without heating.

The indicators that have been recorded are the beginning of the reporting period of the violation. The document must be submitted to the Criminal Code.

Another reason for recalculation is the long absence of people who live in the apartment. Evidence of this fact is:

• travel sheets;
• hospital discharge;
• tickets and bills, which are confirmation of the fact that the citizen was away;
• certificate from the gardening and dacha partnership;
• passport with marks on leaving the territory of the country and returning;
• certificate of temporary registration in another place.

Thus, the management company or the HOA must routinely resolve all issues related to the supply of heat to houses.

If the company ignores this problem, citizens can contact the housing inspectorate, and then to higher authorities, such as the prosecutor's office, Rospotrebnadzor or the court.

If it was recorded that the temperature in the apartment is below the established standards, then the citizen has the right to recalculate the cost of utilities.

Thus, the management company or homeowners' association should routinely resolve all issues related to the supply of heat to houses.

If the company ignores this problem, citizens can contact the housing inspectorate, and then to higher authorities, such as the prosecutor's office, Rospotrebnadzor or the court.

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Attention!

• Due to frequent changes in legislation, information sometimes becomes outdated faster than we can update it on the website.
• All cases are very individual and depend on many factors. Basic information does not guarantee a solution to your specific problems.

Therefore, FREE expert consultants work for you around the clock!

1. via the form (below), or via online chat
2. Call the hotline:

APPLICATIONS AND CALLS ARE ACCEPTED 24/7 and WITHOUT DAYS.

In case of regular failures in the heat supply system, residents of apartment blocks and private houses have the right to demand a recalculation for heating in 2020 in the city of Moscow and Moscow region.

Any force majeure must be eliminated within 24 hours. If heat supply, including hot water, is not supplied for more than 24 hours in a row, then you can safely collect documents for recalculation.

1. The temperature in the apartment should not drop to 12-18 ° C and such a decrease can last no more than 16 hours in a row.
2. If the regime inside the house has dropped to a level of 10-12 ° C, then the permissible period of time is 8 hours.
3. Below 8-10 ° С - the housing stock cannot stay in this cold for more than four hours.

Conventionally, the recalculation should be carried out according to the formula -0.15% for each hour of supplied heat, below the standard temperatures.

Legislation

• The Civil Code of the Russian Federation regulates relations in the field of property, non-property and intellectual rights, property, contractual obligations.
• The Housing Code of the Russian Federation establishes criteria for the quality of the provision of services in housing and communal services.
• Federal Law "On Protection of Consumer Rights" dated 07.02.1993No. 2300-1 regulates the rules of interaction between sellers (suppliers) and buyers, defines the concept of the quality of services and products, and prescribes the RFP mechanism.
• Federal Law "On the Procedure for Considering Applications of Citizens of the Russian Federation" dated 02.05.2006, No. 59-FZ, is applied in case of complaints about the work of state, municipal or private enterprises.
• Resolution of the Government of the Russian Federation of 05/06/2011 No. 354 "On the provision of utilities to owners and users of residential premises in apartment buildings" defines the criteria for the quality of utilities, the procedure for their payment, provision, responsibility of the parties, recalculation practice.

Where to complain about the lack of heating

There are many options for not supplying coolant to consumers, but a sharp drop in temperature forces home owners to act energetically. Let us analyze separately, according to the areas of responsibility, determined by the legislative acts of the Russian Federation, non-delivery of energy resources, their possible reasons.

Before writing a complaint about the lack of heating in the apartment, decide on the reason to whom to make a claim.

When drawing up an agreement between the management company and the heat supplying organization, the boundary of responsibility for the regime, the quality of the provision of utilities is indicated (paragraph 21 of Resolution No. 354). The heat supplying organization is responsible for the state of the heating main to the first shut-off valve of the heating unit of the general house heat supply system.

The lack of coolant flow has the following reasons:

1. There was no period when the air temperature dropped below 8 C for 5 consecutive days (Government Decree No. 354). Here the question is that there is no heating in the apartment, which is not worth complaining about, the heating period has not yet begun. There will be no heat in all apartment buildings powered by this boiler house.
2. The boiler room equipment is faulty or there was a rush on the heating main during pressure testing. Here the organization itself will try to remove the malfunction as soon as possible. Complaints about violation of consumer rights can be sent to the management company if the air temperature of the residential premises is below the standard.
3. Insufficient coolant temperature or low pressure.

The area of ​​responsibility of the Criminal Code includes the entire heat supply system of an apartment building from a heating input unit. This includes shut-off and distribution valves, inlet and outlet pipes, a general house meter, and risers.

Areas of responsibility for the state of the district heating system

When the house has a zoned floor distribution of the coolant, the area of ​​responsibility ends at the first shut-off valve of the apartment heating system of the floor heating unit.

The management company must ensure favorable and safe living conditions for citizens, proper maintenance of common household property, and provide high-quality utilities (paragraph 31 of Resolution No. 354).

Malfunctions that often occur in the inside of the home heating system:

1. A rupture of a pressure pipe in a heating point or distribution system, including risers, during pressure testing, after it.
2. Malfunction of shut-off, control valves.
3. The imbalance of the system, everything works, but the heating battery in the apartment does not heat well.
4. Residual air in the system.

In these cases, the problems are solved by the technical means of the management company in the shortest possible time. The batteries will stay cold throughout the apartment building or individual floors along a particular riser.

Ask your neighbors how they have heating, whether all the batteries are hot, which riser does not work, perhaps they have already filed a complaint about poor heating in the apartment, where to complain to you. An imbalance occurs when there is a lack of pressure, a malfunction of the balancing pair of valves of a particular riser.

Consumer zone

Checking the radiator
With a riser system, wiring, starting with a tie-in into a riser, pressure pipes, return lines, heating elements of an apartment - all this is included in the consumer's area of ​​responsibility. With zoned floor wiring, this zone starts from the first shut-off valve towards the apartment or control cabinet.

The consumer bears full responsibility for the condition of the heat supply system of the apartment. Hence, it makes no sense to complain if there is no heating in your apartment, you can make an emergency call through the dispatch service to shut off the coolant supply at the scene of the accident.

In addition, the consumer is financially liable to other residents affected by the accident. With zoned floor wiring, the consumer can freely install any heating elements, even mount underfloor heating with a connection to a central pipeline.

For any of the above options for malfunctions, contact the management company to resolve the issue. She is the first place to go if there are problems with heating in the apartment.

Reasons for interruptions in heating

There are reasons that do not depend on the person, the so-called force majeure.

1. Natural disasters that caused serious breakdowns on waterways.
2. A major car accident on the road that damaged the pavement and pipes underneath.

Before contacting the relevant services with complaints about heating in an apartment, it is advisable to find out the exact reason.

The following usually leads to a lack of heating level:

1. Internal problems. It is possible that the coolant supply valves from the boiler room are closed or an important circuit unit has broken. For an accurate finding, it is recommended to consult with your neighbors at the entrance: perhaps the problem concerns the entire riser, and not one apartment.
2. Breakthrough of a heating network or an accident at a CHP. Signs of this kind of breakdown will be the lack of heating in the entire entrance, house or area.
3. Repair or modernization of the heating system, started by neighbors. This may be due to the build-up of new radiator sections or the installation of heat pumps. Similar measures are being undertaken in order to increase the efficiency of heating the home. In this case, you cannot do without turning off the heating, which the residents of neighboring apartments will feel.
4. Delay in the start of the heating season by utilities.

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Air in pipes and radiators. When heating is started, filling the system with a coolant - water - can be disturbed due to accidents or an unsatisfactory state of the heating main. As a result, air bubbles circulate through the pipes, which stagnate in dead-end branches - users' radiators.

The airiness of the system interferes with the movement of hot water through the pipes, therefore, after the start of heat in the apartment, there are cold batteries. In some cases, airiness becomes the cause of malfunctions in the entire riser, entrance, house. To release air from the pipes, employees of the management company use common taps on the upper floors, or individual valves directly in the radiators.

Sludge in pipes and radiators. Process water, which contains various impurities, is used as a heat carrier in the district heating system. Additional water pollution occurs in the process of circulation through the pipeline. As a result, the coolant carries sediment - sludge, which accumulates in the radiators, reducing their useful volume.

In some cases, sludge can fill more than half of the entire radiator, the coolant passes through the system worse and gives off less heat to the room. It is the sediment that causes the situation when the heating is turned on, and the batteries are cold or slightly warm.To prevent contamination of radiators with sludge, the management company must periodically flush the system.

System malfunctions. The batteries may not be hot enough due to violations of the parameters of the boiler rooms. For example, a low water supply pressure leads to the fact that the coolant circulates more slowly in the system or completely stagnates in certain areas, as a result of which some of the heat is lost on the way to the consumer.

Unsatisfactory technical condition of heat supply systems. Many heating mains require repair or are in disrepair. Insufficient thermal insulation of the supply line and leaks also lead to heat losses.

Accidents. In addition to minor malfunctions, when starting the system and during its operation, emergency situations may arise, for example, breaks in pipelines or radiators directly in apartments. In such cases, interruptions in heat are noted directly during the accident, when it is eliminated, as well as when restarting, when a new portion of the coolant that has not yet been heated enters the system.

Poor heating in the apartment: what to do

Residents absolutely justifiably want to receive high-quality utilities during the heating season, without spending additional electricity for heating. If the batteries in the apartment are slightly warm, and the payment is charged monthly in full, you need to fight for your rights.

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1. Technical reasons, boiler room failure. If equipment breakdown is detected, there is no coal or electricity, the boiler room is not able to fully heat. In this case, there will be no heat in the entire area serving this organization. The situation is an emergency and threatens to defrost the entire system, which will be very difficult to liquidate.
2. The pipes in the apartment are clogged. When hot water flows through the system, deposits accumulate in them, blockages are formed. The management company should periodically clean it.
3. Renovation from neighbors. Perhaps the residents nearby are changing pipes and radiators, so they temporarily blocked the riser. Then they will turn on the heat on their own.
4. The resource supplying organization violates the standards during the heating season.

Where to complain

If it is cold at home, you need to immediately report it to the appropriate authorities.

List of organizations to complain about poor heating or lack of it:

1. Emergency dispatch service. You should call there first of all so that the housing and communal services staff learn about the problem and can fix it. The arrived specialist will measure the water temperature at the point of balance demarcation or take readings from the heat energy meter. It will be concluded who is to blame: at the permissible supply temperature - the consumer or the UK, at a low temperature - the service provider will draw up an act, one copy of which remains with the tenant.
2. Management company or homeowners association. If the problem is in clogged pipes, the plumber will do the necessary manipulations.
3. The resource supplying organization is responsible for the timely supply of heating and maintaining the temperature in the main system at the proper level. If there are no problems with the pipes, it is possible that water is entering the batteries that does not meet the standard.
4. The State Housing Inspection is an executive body whose main task is to control the activities of housing and communal services.
5. Rospotrebnadzor has a wide range of powers to verify the fulfillment of contractual obligations by any organization, including utilities. The structure has the right to impose an administrative penalty in the form of a fine.

You can complain in person, send the document by registered mail by mail, or fill out a form on the official website of the authority.

You can also use the State Services portal, where there is an application form to any government authority.

Fixing violations

If tenants intend to defend their own rights, the first step for this is fixing the violations committed by the communal services. You need to start by calling the management company or the dispatching service of the RNO. At the other end of the line, they must accept the application, as well as send a competent employee to clarify the circumstances and draw up a special act.

The applicant should record the conversation with the operator and mark the exact time of the call. Until a specialist arrives, you can try to measure the temperature indicators yourself. If the riser is hot, but the rooms are cool, the reason most likely lies in the fact that air has entered the system. In the absence of heat in several or all apartments, the problem may be more widespread.

The employee who was sent to the address must record the readings and confirm that the room is not being heated properly. Fixation of indicators is displayed in a special act. This document serves as the basis for the future recalculation of payments for the use of low-quality public services.

Important! The responsibilities of the management company include the maintenance of common property and communications, however, in the event of breakdowns in a particular apartment, the owner makes repairs on his own and at his own expense.

In addition, you can get the necessary clarifications or advice regarding the protection of housing rights by contacting the district administration, the housing department or the dispatch service on duty.

Solving problems with heat supply

Legislation establishes, and legal practice shows that issues are resolved at the intradepartmental level. File a complaint with a higher authority in the event of a conflict when there is no other way out but to resort to tough measures.

The procedure for resolving the issue of a complaint about the lack of a comfortable temperature or non-compliance with established standards is divided into several stages.

The first thing to do if the system pipes burst or the air temperature of the residential premises drops below the standard indicators - call the emergency dispatch service of the management company, make a request for urgent elimination of the cause of the accident.

Cast aside emotions, speak calmly and specifically about what happened - the dispatcher is also a person on duty.

By phone, inform:

1. Full name of the caller.
2. Full address.
3. The problem that has arisen.

Before the end of the conversation, find out who received the telephone message (position, full name), the number under which the call was registered, when to expect a representative, fix the time. The emergency call of the Criminal Code is obliged to serve in 2—3 hours.

A call to the MC is important when an emergency call is made to a technician to immediately correct an accident that has arisen. What to do, where to complain about the heating in the apartment when the system is turned on, and the batteries heat up weakly, the air temperature does not rise to the standard. Visit the Criminal Code in person, write a statement or complaint to correct the current situation.

A sample application to the management company with the requirement to measure the temperature in the apartment

В ________________ (name

Management company)

From: _____________________,

The address: ___________________.

Statement

I, ______________________ (full name), am the owner of an apartment at the above address in a building that is managed by your organization.

In my apartment, during the period from ______ to ________, there are cold batteries, and the temperature in the apartment is lower than the standard set by the Sanitary and Epidemiological Rules and SanPiN 2.1.2.2645-10, p. 4.3, 4.4, 4.8, 4.9, Resolution of the Government of the Russian Federation No. 354 p. 49-n),

Based on the foregoing

I demand to measure the temperature in the apartment in accordance with the sanitary and epidemiological requirements for living conditions in residential buildings and premises.

"____" ____________ 2018 _____________ (________________)

Take with you:

• the passport,
• house book,
• agreement with the management company.

Contact the dispatcher with a complaint, correctly state the problem. Take a standard form or a sample statement about the lack of heating in the apartment, state your claims in writing. Be sure to indicate:

1. In the header - who you are contacting (the head of the organization), your data (full name, full address).
2. The body of the application - what is the problem, the time of the beginning of the situation, the state of the air temperature of the living quarters, please send a commission for consideration of the complaint, examination, drawing up an act.
3. At the end - full name, date, signature.

It is advisable to write a statement in 2 copies. The dispatcher will put a stamp of the organization, indicate the incoming number and date on both copies, take one for yourself. The Criminal Code has no right not to accept the application.

On the basis of Law No. 354 (clauses 31 a, i, k): the contractor is obliged to provide the consumer with services of the required volumes, accept and respond within the established time limits for consumer messages about poor quality or intermittent provision of services, keep records of complaints, statements, claims.

Within 3 days, the Criminal Code is obliged to give an answer to the application (complaint), draw up a commission, conduct a survey of the premises, draw up an act on the lack of heating in the apartment or the discrepancy between the standard temperature of the premises. The act is drawn up in 2 copies. If a refusal is received, the reasons for the refusal are indicated.

In the application, you can specify the requirements for changing the payment for utilities of inadequate quality, breaks (paragraph 33 d No. 354) or for compensation for losses and harm to health (paragraph 33 e).

Important! Before the arrival of the commission, be sure to eliminate the places of possible heat leakage from the apartment and drafts - the appearance in the act of a clause on the misuse of premises will have an extremely negative effect on the subsequent steps to resolve the issue.

What's next?

The issue is not resolved - write a claim (complaint) to the Criminal Code for violation of direct obligations for the provision of utilities. This is a step towards conflict, but without it there is no point in writing complaints against the Criminal Code at the next level. The claim is made in 2 copies.

Sample claim for lack of heating in the apartment

Try to call the hotlines of the housing inspection, Rospotrebnadzor, prosecutor's office - organizations that monitor the activities of the Criminal Code, ZhEK and other utilities. This will help to get free consultations on issues of interest, to outline further steps.

Rospotrebnadzor hotline: 8 (800) 100-00-04.

Do I have to pay for heat if it was not provided

In the absence of heating for a long period, payment for it can be omitted. In this case, you should know how to resolve the issue of recalculating the amount of payment. This should be done by the communal service: it is obliged to recalculate for heating, for all the time until heat was supplied to the apartment.

It is important to understand that utilities are not interested in debt reduction. If such a fact is found, they should take the initiative and remind them of the need for recalculation. This is done by submitting a written application to the home service provider. The procedure for drafting this document is the same as when filing a complaint. The main thing is to summarize the document with the requirement to recalculate the amount of payment due to interruptions in the provision of heat.

Sample complaint to the heating management company

In order for a complaint about cold batteries to be accepted for consideration, and the causes of the incident to be eliminated, it is necessary to follow the rules of writing:

1. The complaint should be structured, written in legally correct language, without emotional connotation.
2. Only facts that can be supported by evidence should appear.
3. If a collective complaint is planned, then it should have as many signatures as possible. For this, a meeting of those living in the entrance or in the house is held and jointly discusses the initiative for creating a claim.
4. For further movement through the authorities, you will need proof of appeal. Therefore, the complaint must be sent by registered mail with notification by mail or brought to the reception office of the Criminal Code, register two copies and keep one for yourself.

A claim to the Criminal Code is drawn up similarly to any other authorities. The document contains:

1. The so-called "cap", which lists the full name of the head, the name of the Criminal Code, the data of the initiators of the complaint: their full name, addresses.
2. Below is the title of the document - Complaint or Claim.
3. In the main part, you need to state the circumstances: from what period did the problems with heating begin, what temperature was recorded in the apartment, the entrance, what actions were taken by the residents to turn it on.
4. It is necessary to inform about the intention to apply for the protection of rights to state authorities, if the issue is not resolved at this level.
5. At the end of the claim, the participants are listed, their signatures are put.
6. The appendix to the complaint will be documents on the ownership of the apartment, acts of temperature measurements, paid receipts for heating, heat supply contracts.

These rules can be used as a template or template for writing a complaint against the Criminal Code. The application form can be found on the official websites of government agencies.

Remote heating control

For residents of country houses or empty apartments, the new remote heating system is very convenient. Thanks to it, monitoring the temperature regime in the house is greatly facilitated, with the possibility of effective adjustment. To control the heating, a telephone that supports the GSM network standards can be used.

GSM-controllers can be equipped with electric, gas and convective heating systems. The main thing is that the boiler equipment is automatic, and there are no interruptions with mobile communications in the area. Informing about changes in the operating mode of the system is also carried out via SMS. This allows you to control the heating temperature of the dwelling at a distance of hundreds and thousands of kilometers.

Interruptions in heating of dwellings sometimes occur, and the reasons for this unpleasant phenomenon may be different. The main thing is to have information on where to call when the heating is turned off. A well-written complaint significantly increases the chances of a prompt solution of problems.

Rules for the beginning of the heating season, standard temperatures

Before filing a complaint about heating in your apartment, you need to pay attention to the standards approved by the government and measure the temperature in your home for verification.

In addition to these norms, it is also worth referring to common sense. It is not always necessary to rush to search for where to complain if they do not heat well, that is, below the numbers in the table above. Each person perceives this or that temperature in his own way, not everyone is equally comfortable at 22 ° C in the bedroom. In the same bathroom, humidity is of great importance, due to high humidity, a feeling of dampness appears.

When the house is too cold, all temperatures in the apartment must be documented wherever you choose to complain. Without official measurements, you will not have evidence of a violation, which means that no one will be held accountable and it will be impossible to achieve anything.

Whether it is an apartment in a multi-storey building or other housing, everyone should know what to do if your rights are violated. When there is no heating in a dwelling, this is fraught with negative consequences affecting the health of citizens, especially young children.

If you have heating problems, it is important to be clear about who is responsible for the heat in your home.

How heating should be supplied

The text of GOST indicates the norms and permissible deviations from it, when supplying heat to different types of premises.

It is necessary to measure the temperature background not only in living rooms. In a restroom located separately from the bathroom, the thermometer should not read less than 18 degrees Celsius. On the landing, the temperature should not be much lower than 16 degrees Celsius

Throughout the season, when heating is supplied, heat must be supplied to consumers without interruption. Government Decree No. 354 establishes the following possible interruptions in heating supply to residential buildings:

1. The decrease in temperature cannot exceed 24 hours in total per month.
2. Reducing the temperature in the room to 8 -10 degrees should not exceed 4 hours (at a time).
3. Reducing the temperature in the room to 10 -12 degrees should not exceed 8 hours (at a time).
4. Reducing the temperature in the room to 13 -16 degrees should not exceed 12 hours (at a time).

If the service provider does not comply with these standards, he is financially liable to consumers. For every hour of delay in excess of the permissible period specified in the decree, the service fee is reduced by 0.15%. If there are multiple violations, the supplier may be subject to administrative or criminal liability, depending on the severity of the consequences.

Image gallery

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The temperature background in apartments and private houses connected to central heating should not fall below + 18 ° С

The temperature favorable for living in the corner rooms should be + 20 ° С

The normal temperature for sleeping in the bedroom is + 18º and + 22º for the nursery.

To receive hygiene procedures without the threat of getting diseases, the bathroom must be at least + 25 ° С

Temperature norms in the apartment

Corner room temperature

Temperature standards in the bedroom

Temperature for water treatments

Where to go if it is still not drowned and cold

If the actions considered are unsuccessful, the heating is still not turned on, this is a reason to contact the most serious authorities.

The Prosecutor's Office is a supervisory body that must be notified of violations of the rights of residents and inaction of officials. After verification, all those responsible will be punished. To do this, you need to prepare a standard package of documents, to which you attach correspondence with the Criminal Code, RNO.

The next step is the reception of the President of the Russian Federation. The complaint must be left on the website by filling out an electronic form.

The last instance is the court. He will consider the case on the merits, identify the perpetrators and make a decision, including on the recalculation of the overpaid amounts.

Where to contact regarding heating in Moscow

Of course, you should not endure the cold in apartments and entrances. First of all, you should signal to the local dispatch service. A call to the reception of the managing organization is required.

Citizens of MKD have every right to demand from employees of the Criminal Code, housing and communal services quick and adequate actions. The monthly rent includes the maintenance of heating and water supply systems.

UK employees are required to conduct a comprehensive check of radiators and pipes. If violations are detected, eliminate immediately. If none are found, then an act is drawn up and handed over to the applicant.

1. To the Housing and Utilities Department in the capital. This can be done in two ways - by calling 74955395353 or through the official website.
2. Alternatively, contact the Moscow United Energy Company directly.
3. If there are facts indicating the guilt of the managing organization for a malfunction in heating, then you can file an official complaint about the quality of the services provided to the Moscow Housing Inspectorate.
4. Modern means of communication between the administration and citizens make it possible to file complaints about heating in Moscow and Moscow Region on the website of the State Mobile Application.

The Housing and Utilities Hotline allows citizens to complain about poor service.

Optimal and permissible temperature in the rooms of the apartment

Drawing up a complaint about heating in an apartment in Moscow

If the heat supply is cut off in the apartment, this is an emergency. A commission is convened, which includes: the owner of the home, the director of the managing organization and, necessarily, a representative of the local administration.

If the invited officials do not come to the address (notification is sent in advance), then the act of violations is signed by the rest of the residents of the apartment building or the owners of apartments in the nearest houses. The documents are transferred primarily to the UO or housing and communal services.

Statement to the Criminal Code

In addition to the statement, you need to attach an act of violation, drawn up in the presence of neighbors, the director of housing and communal services and an employee of the local municipality.